Information we collect
Personal information. We may collect personal information such as your name, email address, contact details and other data voluntarily provided, including:
- When you use our platform or request services
- During communication by email, phone, in writing or in person
- When you participate in surveys, promotions or competitions
Usage information. We also collect data about how you interact with our platform, such as log data, device information, IP addresses and browser details, along with cookies used to enhance your browsing experience. You may refuse cookies by adjusting your browser settings, though some platform features may not function optimally as a result.
Third-party sources. We may receive information from public databases, social media or business partners, which is managed in accordance with this policy.
Sensitive information. We only collect sensitive information (e.g. health data) with your explicit consent, or as required by law.
How we use your information
We process personal information for various purposes, including:
- Service delivery: to provide, maintain and improve our services, conduct data analysis, troubleshoot issues and perform general customer support
- Personalisation: to customise content and features for you, providing a more relevant experience
- Marketing and communications: with your consent, we may send you promotional materials, newsletters or other information about our products and services. You may opt out at any time
- Legal compliance: to comply with legal obligations and enforce our agreements, including preventing fraud and safeguarding platform security
- Analytics and improvements: to analyse usage patterns and make improvements to our products and services
How we share your information
We do not sell your personal information. We may share your information in the following contexts:
- Service providers: we work with third-party providers for services such as data hosting, analytics, customer support and payment processing
- Legal requirements: we may disclose your information to law enforcement or regulatory authorities when required to comply with legal obligations
- Business transactions: if we are involved in a merger, acquisition, reorganisation or sale of assets, your data may be transferred to the acquiring entity under confidentiality agreements
Data retention and security
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. We implement robust security measures to protect your information from unauthorised access, alteration or loss. While we strive to safeguard your data, please understand that no security measures are completely foolproof.
International data transfers
As a global company, we may transfer your data to countries outside your region, including to our headquarters in Australia or trusted third parties in other countries. Where we transfer personal data from the European Economic Area (EEA) or United Kingdom (UK) to outside these regions, we adhere to GDPR requirements by implementing safeguards, such as standard contractual clauses, to protect your data.
Your rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: you may request access to the personal information we hold about you
- Correction: you may request corrections to your information if it is inaccurate or incomplete
- Deletion: you may request that we delete your personal information in certain circumstances
- Restriction and objection: you may request restriction of, or object to, certain data processing activities
- Data portability: you may request a copy of your information in a machine-readable format
- Withdraw consent: where consent is the basis for processing, you may withdraw it at any time
To exercise these rights, please contact us at info@rxatech.com.au. For EU/UK residents, you also have the right to lodge a complaint with your local data protection authority.
Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyse usage and deliver targeted advertising. You can control cookies through your browser settings, but please note that disabling cookies may affect functionality.
Children's privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will promptly delete it.
Third-party links
Our website may contain links to third-party sites, which operate independently of us. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will update the Last Updated date. We encourage you to periodically review this policy to stay informed about how we protect your information.
Contact us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at info@rxatech.com.au.